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Return Policy

With iSincer, you can be sure of consistent, auto parts of high global quality and safety, delivered in spec and on time. In the event that you are not satisfied with your purchase,If you report the issue within 30 days, we’ll issue a refund or a replacement without charging a restocking fee, though shipping may still apply. Unfortunately, if you run into an issue after the 30-day mark, we won’t be able to accept a return. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached with the item. Promotional items, flash sales, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final.

Please allow 1 to 7 business days to receive the refund on your credit card statement.

We do not refund the shipping fee.

Order Cancellations

Order Cancellation before Shipment:

If you need to cancel your order, you must cancel within 24 hours to receive a full refund.please contact our customer service at support@isincer.com.

Order Cancellation after Shipment:

If you need to cancel after 24 hours of the order and before the item is delivered, please contact us by email : suppport@isincer.com to apply to cancel the order. Fill in detailed information to cancel order. We will process and recall your item(s) right away.

The cancel fee is $15 ,we will charge the money by your paypal or credit card.

If the package has failed to recall, you will receive a failed recall email notification. Please get in touch with support@isincer.com right away. Cancellations after shipment is only valid to UPS ground delivery service and FedEx. Any Items delivered by truck, UPS surepost or USPS cannot be recalled. All orders must rejected at delivery.

Product Returns:
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.
To initiate a return for an exchange or refund, please email us at support@isincer.com stating your reason for return and attach images/video of the product. Once your request is approved, we may request the tracking numbers of your item(s).

We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to iSincer. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3 business days.

Received the Wrong Item:

We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return shipping label.

Item Damaged during Transit:

In the unlikely event your item arrives to you in less than perfect condition, please reject the delivery immediately and get in touch with us at support@isincer.com. We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We may require images and/or video of the defective product.

Missing or Lost Item:

If you suspect your package is missing or lost, please email our customer service team at support@isincer.com with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. Process will take 7 days until a formal confirmation can be received from the shipping company.

If the return is caused by the customer, customer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

One Year Repair Warranty

Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.

 

Return Address:

Tel:

+86-0755-36535173

Address: 4th Floor, Block C, Donghaiwang Building, Bantian Street, Longgang District, Shenzhen,China

Email: support@isincer.com