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FAQ

Payment

What kinds of payment are accepted?
We accept the following forms of secure payment:
(1) PayPal
(2) Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.) For USA customers only at the moment.
(3) Credit Card Directly

3. Is my privacy and personal information secure on your site?
We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information.

4. Will I have to pay any sales tax?
Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

5. Why am I being asked to "Verify" my payment?
Because your order has been held for a standard anti-fraud check by iSincer.

Shipping

1. How much does the shipping cost?
All orders free shipping, product price already includes shipping.

2. How long will it take to receive my order?
We have multiple warehouses in the United States and China, and the delivery time of warehouses in different countries is different. Please see the shipping policy.

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

3. How can I track my order?
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “Tracking Order” when you view isincer.com. Please allow up to 24 hours for tracking to activate.Tracking site : https://www.17track.net/en

4.What is Insurance?
The insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. we may contact the shipping company directly on your behalf to claim financial compensation.

Return & Exchanges

How do I return or exchange an item?
Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. isincer.com is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, isincer.com do not accept C.O.D. deliveries.

Please note the following product return requirements:
Merchandise must be returned within 7 days of receipt;
Merchandise must have all tags, original packaging, accessories;

Refunds

Refunds will be processed within approximately 1 to 7 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.